Woodbrook Medical Centre

PRACTICE QUALITY STATEMENT

We aim to maintain and improve the quality, quantity and effectiveness of services to our patients, providing access to a high standard and comprehensive primary health care.

We aim to improve the quality of life of our patients by providing screening, education and promotion of good health allowing patients to influence their own future. Our fully computerised service will provide a regular recall system for all preventative care and aid evaluation of all aspects of health care.

We shall continually assess our service making innovative changes in response to patients needs and views our aim is to improve the quality and range of our services to reduce reliance on secondary care eg hospital and community care, but when this is needed, to ensure adequate and improved access to these services.

We shall ensure that the elderly and disadvantaged receive the community and health care needed to maximise their ability to remain independent preferably in their own homes.

These services will be delivered by the primary health care team of doctors, health visitors, nurses and surgery staff. They will communicate at regular team meetings and are supported by practice policy and protocols. Requirements of the primary health care team for rest, recuperation and education are of prime importance and contribute to the satisfactory running of the practice as a whole.

COMPLAINTS

Any complaints should be addressed to the practice manager who will ensure that it is investigated thoroughly and as speedily as possible. We aim to report back to you within two weeks although, in some cases, more time may be required.

If you are not satisfied with the outcome you may contact the Complaints Manager at Leicestershire County & Rutland Primary Care Trust, Woodgate, Loughborough, Leics. LE11 2TZ for further assistance.

PATIENT CONFIDENTIALITY

EVERYONE WORKING FOR THE NHS HAS A LEGAL DUTY TO KEEP INFORMATION ABOUT YOU CONFIDENTIAL.

We ask for information so that you can receive proper care and treatment. You may be receiving care from other people as well as the NHS. By working together for your benefit some information may need to be shared about you. The information about you is only ever passed on in times of genuine need.

Whenever we can, details will be removed which may identify you. The sharing of some types of very sensitive personal information is strictly controlled by law. Anyone who receives information from us is also under a legal duty to maintain confidentiality.

VIOLENT AND ABUSIVE PATIENTS

Unfortunately there are occasions when patients are violent or abusive towards doctors and staff. Woodbrook Medical Centre operates a zero tolerance policy in these instances, and any patient whose behaviour is considered to be unacceptable may be removed from our patient list.

FREEDOM OF INFORMATION - PUBLICATION SCHEME

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme.
A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available.
This scheme is available from reception.

HOW YOU CAN HELP US

• By remembering the information contained on this website about the way in which the practice works.
  
  
• By responding as soon as possible to any letters we send to you.
  
  
• By not telephoning the surgery before 10.30am with routine enquiries.
  
  
• If you are not able to keep an appointment please let us know well in advance so that we may give this time to another patient.