The aim of the doctors and staff at Woodbrook Medical Centre is to provide our patients with an effective and efficient service. To help us achieve this aim, we would appreciate it if you would note the following:
- As most of our incoming telephone calls are received between 8.00 and 9.00am please only ring between these times if you need to see a doctor that day. This will help us to deal more quickly with calls between these times and means that those patients who do ring to make an appointment do not have so long to wait before their call is answered.
- The surgery operates a same-day appointment system - simply telephone between 8.00 and 10.30am to arrange to see a doctor that same day.
- A limited number of pre-bookable appointments are available using patient online services.
- Appointments are scheduled to last for 10 minutes. Under normal circumstances this allows adequate time for the doctor to assess your problem and to make an appropriate decision about how to treat it.
During a surgery a doctors may encounter a problem that takes longer than anticipated and subsequent appointments may run late. Should this situation arise we would ask for your patience and understanding - the doctor will see you as soon as possible.
If you make an appointment that you find you cannot keep, please let us know as soon as possible as it may be that this time can be allotted to another patient.
If all appointments are taken when you ring, several options are available to you:
If you feel the reason for seeing the doctor is urgent, please make this clear to the reception staff who will refer the request to the doctor who will decide whether you need to be seen that day. This may mean that the doctor will telephone you to discuss your problem in more detail.
If you feel the reason for seeing the doctor is not urgent you may pre-book an appointment if a convenient time is available.
You may ring again the following day to make a same-day appointment.
If you feel that the problem is one that could be dealt with over the telephone please advise the reception staff who will arrange for the doctor to ring you back.
We have a highly trained and experienced specialist nurse who assists the doctors in the mornings to help with minor ailments, and you may be asked to see her instead of a doctor. Please note, however, that the nurse will refer you to a doctor immediately if this is considered necessary.
The specialist nurses are qualified to see patients with the following problems:
|Skin conditions - eczema, rash
||Minor eye problems, conjunctivitis
|Emergencies - minor burns, scalds
|Flu, colds and sore throat
|Minor childhood illness